Contact
There is no ticketing system and no chatbot. Emails go to Mor, who built the site and answers them personally, usually within a couple of working days.
Account & payments
Credits missing after a purchase, a Stripe charge you do not recognise, sign-in trouble, or you want your account deleted.
[email protected]Include the email you signed up with and the date of the payment. Do not send card numbers, ever.
Everything else
Bug reports, message ideas, press, partnerships, legal notices, or telling me the site is a waste of everyone’s time.
[email protected]Screenshots help. So does the browser you were using when something broke.
Before you write
- Refunds on burned credits. Once a credit is burned it is gone, on purpose. If a payment failed but you were charged, that is different: write to support and it gets fixed.
- Message suggestions. Send them, they get read. The best ones end up in the collection.
- Data requests. Access, export or deletion of your data is handled at [email protected]. What is held and for how long is spelled out in the privacy policy.
- Curious who runs this? That is the about page.